Payment and Refund Policy

Last Updated

This Payment and Refund Policy was last updated on 16 September 2026.

Scope of the Policy

This policy applies to all payments made for courses and related services offered by momentiko specialising in live production decks and control rooms. It covers training programmes on multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy governs transactions for both individual course bookings and bundled training packages purchased through our commercial website targeting customers in the United Kingdom.

Prices, Currencies, Taxes and Additional Charges

All listed prices are in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate unless otherwise stated. Course fees may vary depending on duration, level of specialisation and whether practical studio access is included. Any additional charges such as optional certification, equipment hire or extended access to recorded sessions will be clearly displayed before payment is authorised. No hidden fees apply to the core course content.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. All payments are processed through secure third-party gateways compliant with UK data protection standards. Payment authorisation occurs immediately upon submission of order details. We do not store full card details on our systems. In the event of a payment failure due to insufficient funds or incorrect details, the booking will not be confirmed until a successful transaction is completed.

Order Confirmation and Contract Formation

Upon successful payment, an email confirmation is sent to the address provided, detailing the course schedule, access instructions and terms. A binding contract is formed when we issue this confirmation. Until that point, no obligation exists on either party. Customers should retain the confirmation for their records as proof of enrolment.

Cancellation Rights and Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. This right does not apply once the course content has been accessed or downloaded, as these constitute digital services. For in-person or live-streamed sessions, cancellation must be notified before the start of the first session to qualify for full consideration under this policy.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for cancellations made within the cooling-off period provided no course materials have been accessed. Partial refunds may be considered for documented medical or personal circumstances at our discretion. Non-refundable items include any downloadable resources already provided, certification fees once issued, and promotional or discounted places where the discount was conditional on attendance. Services already commenced are generally excluded from refund eligibility.

Step-by-Step Procedure to Request a Refund

To request a refund, contact us using the details below and include your order number, full name, course title and reason for the request. Submit the request within the applicable time limit. We will acknowledge receipt within five working days. Additional information such as proof of payment or supporting documents may be requested to process the claim efficiently.

Inspection, Approval, Rejection and Notification

Each refund request is reviewed against the eligibility criteria set out in this policy. We aim to complete the review within ten working days. If approved, written confirmation will be provided along with the expected processing timeline. If rejected, a clear explanation of the reasons will be supplied and any alternative options, such as credit towards future courses, may be offered where appropriate.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned using the original payment method. Processing typically takes between five and ten working days after approval, though bank transfer refunds may take longer depending on the financial institution. Customers will receive notification once the refund has been issued. It is the customer’s responsibility to check their account statements for receipt of funds.

Special Rules for Digital Content, Subscriptions and Services

Because our courses involve digital content and live services, access is granted immediately upon confirmation in many cases. This means the 14-day cancellation right is lost once streaming or downloads begin. Subscription-style access to ongoing modules follows the same rules, with no automatic renewal unless separately agreed. Promotional offers are subject to the same refund conditions and cannot be combined with other discounts unless explicitly stated.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the case of failed payments or duplicate charges, please notify us promptly so we can investigate and correct the issue. Chargebacks initiated without prior contact may result in suspension of access and further action where necessary. Any suspected fraudulent activity will be reported to the appropriate authorities in line with UK regulations while protecting customer data under UK GDPR and the Data Protection Act 2018.

Mandatory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable UK legislation. These rights cannot be excluded or limited by the terms of this policy. If any provision is found to conflict with mandatory law, the remaining terms continue to apply.

Contact Route, Policy Changes and Last-Updated Date

For questions regarding this policy or to submit a request, please use the contact form on our Contacts page or reach [email protected], +44 7710 486195 or First Floor, Windmill House, 127-128 Windmill Street, Gravesend, Kent DA12 1BL. We may update this policy from time to time to reflect changes in law or business practices. The current version will always be available on our website with the last-updated date displayed at the top. Continued use of our services after changes constitutes acceptance of the revised terms.